Shipping, Returns & Refund Policy

At JagannathaKrupa, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds are accepted.

Returns Eligibility

We accept returns only under the following conditions:

• The product received is damaged or defective.
• The wrong product or size was delivered.
• The product is unused, unwashed, and in its original condition.

To be eligible for a return, the issue must be reported within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or improper storage.
• Items returned without original packaging.
• Products reported after the return window has expired.

Return Process

To initiate a return, please contact our support team with:

• Order ID.
• Clear images or video of the damaged or incorrect product.

Once approved, our team will guide you through the return or replacement process.

Replacement & Exchange Policy

We have a 7-day replacement and exchange policy. If your replacement or exchange request is approved, the new product will be delivered within 5 days.

Refund Policy

If a refund is approved:

• The refund will be credited to the original payment source account.
• Refund processing may take 7 to 10 business days depending on your bank or payment provider.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with proper proof so we can assist you promptly.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order is dispatched, it cannot be cancelled.

Contact Us

For any return, refund, or cancellation-related queries, please contact us:

JagannathaKrupa
NSCI Tower, Mancheswar, Bhubaneswar

At JagannathaKrupa, we strive to deliver our products to customers in a safe and timely manner. This Shipping Policy explains how orders are processed and delivered.

Order Processing Time

All orders are processed within 1 to 3 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volume or unforeseen delays, shipments may be delayed slightly. Customers will be notified accordingly.

Shipping Locations

We currently ship across India. For bulk orders or special delivery requests, customers may contact us directly before placing an order.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Order size and weight.
• Delivery location.
• Shipping method selected.

Any applicable shipping charges will be clearly displayed before payment.

Estimated Delivery Time

Estimated delivery time depends on your location and courier partner:

• Metro Cities: 3 to 5 business days.
• Other Cities/Towns: 5 to 8 business days.
• Remote Areas: 7 to 10 business days.

Delivery timelines are approximate and may vary due to courier or regional conditions.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor your shipment until delivery.

Packaging

All JagannathaKrupa products are carefully packed to help ensure they reach you in excellent condition during transit.

Delivery Issues

If your order is delayed, damaged, or missing upon delivery, please contact us within 48 hours of receiving the order so we can assist you promptly.

Incorrect Address

Please ensure that your shipping address and contact details are correct at the time of placing an order. JagannathaKrupa is not responsible for delivery issues caused by incorrect or incomplete address information.

Changes to This Policy

JagannathaKrupa reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

For any shipping-related questions or assistance, please contact us:

JagannathaKrupa
NSCI Tower, Mancheswar, Bhubaneswar